ANALYSIS OF PATIENT SATISFACTION BASED ON FIVE QUALITY DIMENTION IN SRAGI II PUBLIC HEALTH CENTER PEKALONGAN REGENCY

Irawan, Teguh (2018) ANALYSIS OF PATIENT SATISFACTION BASED ON FIVE QUALITY DIMENTION IN SRAGI II PUBLIC HEALTH CENTER PEKALONGAN REGENCY. DOCTORAL PROGRAM STUDY PROGRAM OF PUBLIC HEALTH FACULTY OF PUBLIC HEALTH UNIVERSITAS AIRLANGGA.

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Abstract

Introduction: Public Health Center have function to carry out development in the health sector, empower the community and provide integrated services in all sectors. Public health center is expected carry out good management to quality service is reached. This research have a purpose to analyze patient satisfaction based on five quality dimentions in Sragi II Public Health CenterPekalongan Regency. Method: This research includes observational research with cross sectional time approach. Sampling by simple random sampling as many as 200 patients. Data collection by interview using questionnaire. Data analysis is permormed univariate (descriptive). Results: The results showed that most respondent were female (82%), age between 26-35 years (27%), married (91,5%), graduated from elementary school (47%) and stated other job (59%) mostly as housewive. Respondents who were satisfied with the service of Sragi II Public Health Center on tangible/physical dimentions (76%), Reliability(86%), Responsivenessdimention (69%) Assurance dimention (85%), Emphatydimention (63,5%). Conclusion: It is recommended for leaders Public Health Centers to provide guidance, development, and training to health workers in improving the quality of health services is accordance with standard service procedures so as to meet the wishes, expextations of patiens and excellent services.

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